Frequently Asked Questions
Here are the most common questions we get asked all the time. If you have more questions, please give us a call. We will be more than happy to answer them.
What are Cleaning Maids Houston’s working hours?
Service is available Monday through Friday, 9:00am to 5:00pm. We are closed Saturday and Sunday.
Office Hours are 9:00am to 5:00pm.
We do not start cleaning a new house after 4pm.
Is Cleaning Maids Houston a lady with a bucket and a broom?
No, we are not. We are a professional cleaning company. As such, we are bonded and insured and provide professional service that independent cleaning ladies cannot provide. We are sorry but we cannot match independent cleaning ladies’ prices.
Is there anything I should do before you arrive?
We ask that you pick up any clutter, toys, dishes. We ask that you don’t leave dishes for the last two weeks for us to wash. That’s part of daily cleaning.
Do I need to provide the cleaning supplies?
No. Cleaning Maids Houston provides ALL cleaning supplies and equipment. If you have a preferred product you wish to provide please contact our office with your special request and instructions.
What if I want a special cleaner used on a special item?
You can leave the requested product out and we will be happy to use it as requested. Please call our office with your special requests and instructions before the date of your service so we can instruct our cleaning associates properly.
Do you make beds and change sheets?
Yes, we do. All you have to do is leave the clean sheets and pillow covers on top of the bed and we will do the rest.
Do you clean dishes?
We ask that you clean your dishes before we arrive.
Do you provide laundry services?
No, we do not provide laundry services.
Do you pick up toys and clothes from the floor?
No, we ask that you pick up any toys or clothes from the floor before our arrival. If we need to pick up excessive toys, clothes and dishes, there will be an extra $25 fee added to the total.
Do you provide power washing services?
No, we do not.
What if it’s the day of my clean and I decide I want you to come back tomorrow instead?
You will be charged 50% of the total job value for the day. Please understand that sending a crew to your home takes preparation, gasoline, time lost traveling to your home, and lost wages, as well as the opportunity cost of the possibility of cleaning another home instead. Please cancel at least 24 hours before the scheduled cleaning.
How many people will you send to my home?
We send crews of 2, 3, or 4 people depending on the size or intensity of the job. Larger crews are put together for deep, custom or move out/in cleans, and post-construction cleans.
What do I need for move in or move out cleaning?
- We ask that your utilities are working; we need electricity and water to clean your home.
- Please make sure you have no furniture in your home before we arrive.
- Please make sure your drawers are empty.
- Please make sure there will not be contractors working at the same time as this makes it extremely difficult to get your home 100% clean as they carry dirt from their work and from outside.
- Let us know what to do with stuff that may remain in the house after move out.
What do I do with my indoor pets?
We are a PET FRIENDLY company. It is our priority to safeguard and keep your pets in designated areas. However, if you have a LARGE, AGGRESSIVE or BARKING dog, we ask that you please separate the dog from the cleaning tech while cleaning. Pet owner is entirely responsible for any medical payment or judgment incurred in case a pet attacks your cleaning technician.
WE WILL NOT enter a house for the first time when no one is there and dogs are free of restraint.
Pets (specially dogs) are territorial animals and our employees may get hurt. It does not really matter if the dog is cute, friendly, or likes to play. When they see a stranger entering their home, they become territorial and we will never put our employees in harms way. We ask that you please put your dogs away before you have us go to your home for the first time.
*If we get there and can’t enter your home because of your dog(s), we will bill you half of the cleaning estimate for our opportunity cost.
Do you clean my pets feces and urine?
No, we absolutely do not. We ask that you please clean after your pets before we arrive to your home.
What type of payments do you accept?
We accept credit cards, cash, and checks. If you made an appointment online your card will be charged after service is completed.
Payment is due on the day of your service; no exceptions.
Late payments will incur late fees. If you have recurring service and we have not received your last payment, we will not clean your house or apartment until payment is received and you may forfeit your spot on our cleaning schedule.
How do you get in my home if I am not there?
Security of your home is our highest concern. We prefer that you give us a key, which we label with a non-traceable number to your home. Your key is kept in a key safe at our office. It is issued out to our employees on the day of service. Other accommodations are possible as well. Call to discuss the issue.
What if I prefer not to give you a key?
That is not a problem. Other arrangements can be made. You can leave a key hidden or have someone else let us in. However, if we are unable to enter your home upon arrival, “lockout” or late cancellation/rescheduling fees may apply.
What if I am not satisfied with the job done?
Our goal is for that to never happen. But if it does, please call our office within 24 hours of your service and discuss it with us. We will be happy to re-clean any areas to your satisfaction. We stand behind our work 100%.
Do you sub-contract your maids?
No. All maids are FULL TIME employees of Cleaning Maids Houston.
What if I need to cancel or reschedule an appointment I’ve made?
We ask for at least 24 hours notice for cancellation or rescheduling any appointment. Late fees apply for lesser notice. If your change/cancellation is done with less than 24 hours notice, we will charge 50% of the job value as a rescheduling/cancellation fee.
Are you Bonded and Insured?
Yes, we are. We can provide documentation upon request.
Are there any extra charges I should be aware of?
- Inside Refrigerator
- Inside oven
- Extra charges for super dusty and dirty homes that take our staff longer than the estimated time
- Windows are not included. If you need your windows cleaned, call for a quote
- Taxes. 8.25% of the total will be added to your bill
If this is the first time you’ll clean for us, what service should I select?
You should select ‘Deep Cleaning’ from the extras section. First time cleans are always a deep clean. Houses that are extremely dirty, messy, or are difficult to clean, will incur higher fees. If it takes us longer to clean because of any of these circumstances, please understand that the original estimate will most likely be different than what we will actually charge you. We will talk to you before we start cleaning so that there are no surprises.
What’s your hourly billing rate?
It depends on the cleaning job. Contact our office for more information.
Do you provide apartment cleaning services as well?
We sure do. In fact it is one of our areas of expertise. We are happy to provide any apartment cleaning services you need. We can also get your apartment ready for you to move out or move in.
What’s your apartment cleaning rates?
Apartment cleaning rates start at $90 for recurring cleaning of a one bedroom, one bathroom apartment but it depends on the type of service. Contact our office for more information.
Do I need to leave cleaning instructions for my cleaning technician?
You can if you have something that you want us to pay special attention to. You can also leave a comment on the notes section on your client portal for special requests or instructions.
Can I tip the cleaning team?
Yes. You can leave them cash. We ask that you put the cash in an envelope and address it ‘To Cleaning Maids Staff’ so we know it is our tip and not just loose change. We don’t have tipping option on our website anymore.